Telephone Support

Toll Free: 1.866.616.DCOM (3266)
Buffalo, New York: 1.716.512.6090
San Jose, California: 1.408.884.1875
 
Telephone Support Hours
Monday - Friday: 7am — 10pm EST
 Weekends and Holidays: 10am — 7pm EST

Knowledge Base

The knowledge base contains answers to common questions and problems.

Alerts & Announcements

UPS Maintenance
Posted: 2010-05-05 18:54:57 UTC

Denetron LLC will be performing UPS preventative maintenance and load-testing during the following times:

Start Time: 12:00AM Pacific Time (7:00AM UTC) May 9, 2010
End Time: 2:00AM Pacific Time (9:00AM UTC) May 9, 2010

This maintenance will incur a small (5-10 minute) downtime window, but we do not expect any other downtime during the 2 hour window.

Network Maintenance
Posted: 2009-12-01 20:54:12 UTC

Denetron LLC will be performing network maintenance and upgrades during the following times:

Start time: 2:00am Pacific 12/03/09
End time: 6:00am Pacific 12/03/09

Please note you may see some downtime during this window.

Network Outage
Posted: 2008-07-21 03:23:09 UTC

At 02:27 GMT network connectivity was partially lost to our SJC data center, potentially causing 'sluggish' connectivity to our services. At 03:21 GMT full connectivity was restored. Our upstream provider has identified an equipment failure and is actively working to repair it. We will continue to monitor the situation closely. If you have any questions, please contact support@denetron.com. We thank you for your patience in this matter.

Network Outage
Posted: 2008-07-20 02:11:30 UTC

At 01:34 GMT network connectivity was lost to our SJC data center. At 02:10 GMT connectivity was restored. We are awaiting more information from our upstream provider as to the cause and resolution of this issue. We will continue to monitor the situation closely. If you have any questions, please contact support@denetron.com. We thank you for your patience in this matter.

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Support Policies

Support is the first priority of our staff. We are here to assist you and answer any questions you may have. You may contact us via telephone or by emailing — 24 hours a day, 7 days a week.

All support tickets are responded to within 24 hours. Typical response time is less than an hour.

Alerts and announcements related to outages, scheduled manintainance, service changes, and new features will be announced on this page (above).

We actively maintain our Knowledge Base with common questions, how-to guides, tips and tricks, and other useful information for your reference.